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Computer Support and Services

Contact us today for Computer Support

Frequently Asked Questions

We Understand—It’s Normal to Have Questions

When you’re encountering something new—whether it’s a product, a service, or even just an unfamiliar concept—it’s completely natural to feel a bit uncertain. Sometimes, instead of providing clarity, new information can actually lead to more questions than answers. We get that. You’re not alone in wanting to fully understand what you’re getting into, and we genuinely appreciate your curiosity.

Frequently Asked Questions

That’s exactly why we’ve created this FAQ (Frequently Asked Questions) section. We wanted to build a helpful, approachable resource that answers the questions we hear most often—from the basic “what is this all about?” kind of queries to the more detailed, nuanced ones that might come up as you explore further. Our goal is to provide clear, straightforward answers so you can feel confident and informed every step of the way.

A Place to Find Answers—Big or Small

This section is for everyone, whether you’re just starting out and need a simple overview, or you’ve already done some digging and have specific questions that need clarity. We’ve done our best to organize the information in a way that’s easy to navigate and digest, no matter your level of familiarity. After all, we know how frustrating it can be to wade through pages of technical jargon when all you’re really looking for is a clear answer.

Maybe you’re wondering how something works, what the process involves, or what kind of support you can expect. Or maybe you have questions about pricing, timelines, or how to get started. Whatever the case may be, there’s a good chance we’ve answered it here—or at the very least, pointed you in the right direction.

Do you do home visits?

Yes, we can come to your home or business to resolve your computer problems. We cover all of the Weald of Kent, even going as far as Ashford, Tunbridge Wells and Rye.

Do you work on PC's as well as Apple Mac's?

Yes, we can work on both PC and MAC’s, Desktops, Laptops. iMac’s and MacBooks.

Can you set up a computer for me?

Yes, I can come out your home or office and setup your computer for you. anywhere in the weald of Kent.

How much des it cost to set up a computer?

That depends on what is required and how long it takes, for instance, if your email accounts need to be setup and your data backed up and moved, to the new PC it will take longer.

How much does a computer repair cost?

That depends on what the repair is: we will diagnose the problem and then let you know the cost of repair, and you can decide if you want it done, or not.

Do computers need to be serviced?

Computers are like cars, cars need regular maintenance, and computers do too, The cooling fans suck in air and dust, and the inside of a PC can get quite dusty, causing cooling fans to get clogged with dust, and become noisy.

Is it cheaper to repair or replace a computer?

In a lot of cases a repair can be cheaper than buying a new computer.

How long does it take to repair a computer?

That depends on the availability of parts, and where they come from, if you agree to the price of repair, we will order the parts and you can drop your machine in after they arrive. cutting down the amount of time you are without your computer.

Can you upgrade my computers Operating system?

Yes, we can upgrade Windows 7 to Windows 10, and if your machine will take it upgrade Windows 10 to windows 11. also we can upgrade iMac's and Macbooks Operating System if you Mac can take it. Just let us know your MAC serial number, we can let you know what MAC OSX it can take and if it can be updated, we can get the MAC OSX and update it for you.

Can you clean my computer to make it run better?

We can clean up your PC, remove all the temp files, and unwanted programs, we can also upgrade your ram or hard disc, which will help speed things up.
For Mac’s we can run First Aid to correct any file errors and orphaned files, and this helps to make Mac’s run better.

Can you improve the Wifi in our home or Office?

Yes, we can provide and setup Access points. Range extenders and home plug sets, as well as point to point devices to get WI-FI to external buildings.

And If You Don’t Find What You’re Looking For…

Of course, no FAQ can cover absolutely everything. You might have a very specific question that’s not addressed here—or you might want more context than we’ve included. And that’s totally fine.

If that happens, we’re always here and happy to help. You can reach out to us directly—whether by email, chat, or whatever contact method works best for you. We genuinely want to make sure you feel heard, understood, and fully supported. Your questions matter to us, and we take pride in offering answers that aren’t just accurate, but helpful too.

If we haven't answered your questions above?Just call us on 01580 291619We will be happy to answer them!

In Short…

Think of this FAQ as your go-to guide—a friendly companion to help you get the clarity you need. We hope it saves you time, answers your questions, and gives you more confidence as you move forward. And remember, if you ever hit a roadblock or just want to talk something through, we’re just a message away.

Thanks for being here. We’re glad you are.

Why Choose Us?

Local & Trusted in Kent, Quick Turnaround Times, Affordable, Transparent Pricing, No call-out Charge,
No Geek Speak – Just Clear, Helpful Advice,  Remote & On-Site Services Available

More Questions? Contact us today and we will answer them!

Call us: [01580 291619]
Email: [Use our Contact From]
Based in Kent – Serving local homes and businesses in Kent

Tech should work for you – not the other way around.
Let Bit’z & PC’s get you back up and running.

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